talabat takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you have over your data as a registered player.
A summary of the core privacy commitments talabat makes to every registered player in Bangladesh.
All data transmitted between your device and talabat's servers is protected using 256-bit SSL/TLS encryption — the same standard used by major Bangladeshi banks. Your login credentials, payment details, and personal information are encrypted end to end.
talabat collects only the data that is strictly necessary to operate your account, verify your identity, process payments, and meet its legal obligations. We do not collect or store data beyond what is required for these defined purposes.
talabat does not sell, rent, or trade your personal information to third parties for commercial purposes. Data shared with payment providers and game suppliers is limited to what is technically required to deliver the service and is governed by strict data processing agreements.
Where talabat relies on your consent as the legal basis for processing data — such as for marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of prior processing.
Registered players may request the deletion of their personal data. talabat will action verified erasure requests within 30 days, subject to any legal retention obligations that require us to hold certain records for defined periods such as transaction histories for AML compliance.
talabat will only send you promotional communications if you have explicitly opted in at registration or through your account settings. You may unsubscribe from marketing emails at any time. Transactional messages such as deposit confirmations and account security alerts cannot be opted out of as they are operationally essential.
talabat ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at talabat.vu. This Privacy Policy applies to all personal data collected through your use of the talabat website, mobile-optimised platform, customer support channels, and any related services offered to players based in Bangladesh.
For all privacy-related enquiries, you may contact our Data Protection team at [email protected]. Our support team operates 24 hours a day, 7 days a week, including public holidays observed in Bangladesh.
talabat collects personal data across several categories. The table below summarises the main data types, their purpose, and the context in which they arise.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration and profile updates |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction IDs | Deposits, withdrawals, KYC verification |
| Technical Data | IP address, browser type, device type, operating system, session tokens | Automatically on platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Continuously during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Email opt-in/opt-out status, promotional offer history | Registration and account settings |
talabat does not collect or process special category data (such as health data, biometric data, or political opinions) unless this is strictly required for responsible gaming assessments, in which case it is handled with heightened protection and explicit consent.
The majority of personal data talabat holds is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawal requests, when contacting our support team, or when participating in promotional activities.
When you access the talabat platform, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser fingerprint, and behavioural data such as which pages you visit and for how long. This data is used primarily for security monitoring, fraud prevention, and platform performance optimisation.
In limited circumstances, talabat may receive data about you from trusted third parties. This includes:
Data received from third parties is handled with the same standard of care as data collected directly from you.
talabat processes your personal data on one or more of the following legal bases depending on the nature of the processing activity:
talabat uses the personal data we collect for the following defined purposes:
talabat does not sell, rent, or trade your personal information. We share your data only in the circumstances described below, and only to the extent necessary for each specific purpose.
To process deposits and withdrawals, talabat shares the minimum necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard. These providers are contractually bound to process your data solely for the purpose of completing the relevant transaction.
To deliver live casino, slots, crash games, and other gaming content, talabat shares a session token and player identifier with certified third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. No additional personal data beyond what is technically required is shared with game providers.
talabat uses third-party identity verification and fraud screening services to support its KYC and AML obligations. These services may process your identity documents and cross-reference the information you provide against third-party databases for verification purposes.
talabat may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, in response to a valid legal process, or to protect the rights, property, or safety of talabat or its players.
In the event of a merger, acquisition, or sale of all or part of talabat's business, player data may be transferred to the relevant acquiring party as part of that transaction. You will be notified of any such change and your rights under this Privacy Policy will be maintained.
talabat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal obligations that require longer retention periods. The following general retention guidelines apply:
When personal data is no longer required, talabat securely deletes or anonymises it so that it can no longer be associated with you as an individual.
talabat uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow talabat to recognise your browser, maintain your session, remember your preferences, and analyse how the platform is used.
You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair platform functionality and may prevent you from logging into your talabat account.
talabat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
As a talabat player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. talabat will respond to verified requests within 30 days.
You may request a copy of the personal data talabat holds about you, along with information about how it is being processed and for what purposes.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly through your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply.
You may request that talabat limit the processing of your data in certain circumstances — for example, while you contest the accuracy of the data or while a complaint is being investigated.
Where processing is based on your consent or on a contractual basis, you may request a machine-readable copy of the data you have provided to talabat, for the purpose of transferring it to another service.
You have the right to object to processing based on talabat's legitimate interests, including profiling for marketing purposes. You may also opt out of direct marketing at any time through your account settings or by contacting support.
talabat is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account, deposit funds, or access any services on the talabat platform.
If talabat becomes aware that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe your child has accessed talabat, please contact us at [email protected] without delay.
The talabat platform may contain references to third-party game providers and payment services. talabat is not responsible for the privacy practices of any third-party service and does not control the content or data handling of external platforms. We encourage you to review the privacy policies of any third-party service you interact with in connection with your talabat account.
talabat reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by email and/or via a prominent notice on the platform prior to the change taking effect. The updated policy will be published on this page with a revised effective date at the top of the document.
Your continued use of the talabat platform following the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the revised policy, you should discontinue use of the platform and contact support to initiate account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data talabat holds about you, please get in touch with our Data Protection team using the contact details below.
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